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About this job


Guest Excellence Manager


Company Information

Fisher's Tudor House is an 81,000 sq ft facility in Bucks County, PA. A Restaurant, casual, affordable Dining in a beautiful, relaxed atmosphere for Lunch & Dinner. A wonderful selection of seafood, meats, poultry & pasta. Private rooms available, and Murder Mystery dinner theater, closed Mondays (except for private functions). Our Bakery prepares all the delicious breads, pies and cakes that are used for our Restaurants and Banquets. We have three elegant Ballrooms, three intimate Reception rooms & numerous function rooms for Weddings, Birthday parties, Baby & Bridal Showers, & Business gatherings.. There are numerous Menus & Packages to select from or we will completely customize a menu for that once-in-a-lifetime reception. We accommodate ceremonies here as well! Free 550 vehicle convenient multi- level parking. An idea location near I-95, PA Turnpike & the major area Bridges Better Business Bureau member in good standing Family owned & operated for three generations. Close proximity to Hotel accommodations


Description

Bucks County's finest banquet, restaurant, and catering space, Fisher's Tudor House, is looking for an energetic and polished Manager of Guest Excellence to serve as a leader in exceptional customer service for the Fisher's Tudor House brand. Ideal candidates will be self-motivated, with exceptional guest service skills. He/she must enjoy working in a team atmosphere while providing individual leadership and accountability. Must enjoy working with the general public and have the ability to make sound decisions under stressful situations. He/she will enjoy mentoring and training staff to achieve exceptional customer service standards. At Fisher's Tudor House, we are looking for people as unique as our property who can meet our high expectations to provide a level of service that rivals our elegant surroundings. We provide the tools and training to make you successful, but the candidate must have a natural ability to engage our guests and create memorable experiences.


Responsibilities
  • The Manager of Guest Excellence works closely with multiple departments and supervisors including the Wedding Coordinator, Event Planners, PR team, Chef, Pastry Chef, restaurant, kitchen, and wait staff as well as front desk operations.
  • Candidate must have SOME knowledge of and experience in wedding planning and event execution including but not limited to catering, flower arrangements, bridal party management, and vendor relations. Candidate must have STRONG knowledge of and experience in exceptional customer service and guest relations.
Requirements
  • Requirements Bachelor's degree and 2-4 years of related customer service experience in the hospitality field needed. Restaurant, wedding, and banquet hall experience a PLUS!
  • *ENERGETIC AND OUTGOING PERSONALITIY IS A MUST!
Instructions

Please send resume and cover letter to info@FishersTudor.com or hello@SevagCreative.com.

Job Information


Company

Fisher's Tudor House


Job Location

Bensalem, Pennsylvania, United States


Type

This is a Full-time Employee position.


Industry

Food Services/Hospitality


Contact Information



Fisher's Tudor House
info@fisherstudor.com